Knowledgebase : Applications

For Windows:

Run the attached script from PowerShell in Administrative context. Save in C:\Temp

Type:

cd C:\Temp

UninstallLabTechAgent.ps1

Then you can go into Add Remove Programs and uninstall the Screen Connect Applications and reboot the PC.

For MacOS:

  1. Open Finder > click Go to folder > opt.
  2. Write down specific screenconnect name
  3. Remove all files containing ConnectWise Control or ScreenConnect from the Downloads folder on the Mac.
  4. Open the Terminal, then run the commands indicated below, one at a time.
  5. Reboot the Mac.
  • sudo rm -r /opt/connectwisecontrol*
    sudo rm -r /Library/LaunchDaemons/connectwisecontrol*
    sudo rm -r /Library/LaunchAgents/connectwisecontrol*
    sudo rm -r /opt/screenconnect*
    sudo rm -r /Library/LaunchDaemons/screenconnect*
    sudo rm -r /Library/LaunchAgents/screenconnect*
ERROR: This domain name (sierra-properties.com), does not match the domain name in the license key file.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com